Hi, I'm Susana.
Your partner in
productivity.
With 15+ years across events, administration, technology, and client support, I bring organization, creativity, and a people-first approach to busy businesses.
What you can count on
- Organized & Reliable
- Detail-Oriented
- Strong Communicator
- Confidential & Trustworthy
- Proactive & Resourceful
Your to-do list, handled.
I’ve built my career across hospitality, higher education, nonprofit administration, and software engineering. While the industries have changed, one thing has stayed the same: I love finding ways to make things easier for others.
I’m organized, detail-oriented, tech-savvy, and genuinely enjoy getting things done. I’ve spent 15+ years coordinating projects, supporting people, managing details, and keeping things moving behind the scenes.
Today, I bring that experience to my work as a virtual assistant, providing reliable administrative and creative support to businesses and individuals. Whether you need help with administrative tasks, research, scheduling, content, organization, or the little things that keep your business running, I’m here to make your day a little easier.
Reliable, thoughtful support for the behind-the-scenes work that keeps your business running smoothly.
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Inbox & Client Communication
Organizing and responding to emails, setting up folders and filters, following up, and keeping clients and vendors in the loop.
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Calendar & Scheduling
Scheduling, confirming, and rescheduling meetings and appointments, sending reminders, and keeping your calendar conflict-free.
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Research & Data Entry
Researching tools, vendors, and options, and keeping records and spreadsheets accurate and up to date.
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Files & Documentation
Organizing files and folders, documenting workflows, and preparing reports so everything is easy to find.
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Small Event Coordination
Planning and coordinating meetings, workshops, and small gatherings, from timelines and checklists to vendor coordination and RSVPs.
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Website Updates
Keeping your WordPress, Squarespace, or Shopify site current by updating text and images, repairing broken links, and adding new products and events.
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Social Media & Newsletters
Scheduling and publishing posts, and formatting and sending newsletters to keep your audience in the loop.
From luxury hotels to classrooms to tech teams, every role taught me something new about keeping people and projects running smoothly.
Built strong technology and systems skills while collaborating across teams, managing competing priorities, documenting workflows, and keeping customer-facing projects organized and moving forward.
Served as the primary point of contact for 50+ students annually, coordinating onboarding, applications, communications, scheduling, and sensitive records while keeping students and stakeholders informed.
Coordinated 15+ events from planning through execution and managed communications for students, families, and staff, including a monthly newsletter reaching 450+ people.
Supported catering sales managers with client communication, event-space tours, meeting and event bookings, tastings, contract preparation, scheduling, and follow-up, helping keep each event organized from inquiry through execution.
Supported the coordination of meetings and events for 10–300 guests, managing timelines, logistics, communications, and event details across sales, culinary, and operations teams.
Supported enrollment and administrative operations for 300+ students across 11 schools, maintaining records, coordinating information, and preparing monthly compliance reports.
A simple, no-surprises process from first hello to ongoing support.
Let's Talk
A free conversation about your business, what's taking up your time, and where you could use an extra set of hands.
We'll Make a Plan
We'll identify what you'd like to hand off, agree on priorities and expectations, and determine the best way to work together.
Get Set Up
I'll get familiar with your tools, workflows, preferences, and the details I need to hit the ground running.
Ongoing Support
I handle the agreed-upon tasks, keep you updated, and adjust as your needs evolve.